Thanks for sharing, Joel. I work in a specialist niche of client relationships, conducting insight interviews to increase customer satisfaction. So often, I get asked "but can you scale it? Can you speed it up?" but if a robot does it, what's the point? You can't get the insights without caring about the process, and actually caring about your customers being happy. Everything else is lipservice.
Thanks for sharing, Joel. I work in a specialist niche of client relationships, conducting insight interviews to increase customer satisfaction. So often, I get asked "but can you scale it? Can you speed it up?" but if a robot does it, what's the point? You can't get the insights without caring about the process, and actually caring about your customers being happy. Everything else is lipservice.